2FA Reset

Need help resetting your 2FA code?

Don't worry; we've got you covered! Our customer support team is here to help you resolve this quickly and easily.

Here's what you need to do:

1. Ensure Tier 2 KYC verification is complete: Unfortunately, we cannot assist with 2FA reset without Tier 2 KYC verification. If you haven't already, please complete it.
2. Contact customer support: Once your Tier 2 KYC is complete, reach out to our customer support team through one of the following options:
   • Live chat: Click the chat icon on our website or app for instant assistance.
   • Email: Send an email to [email protected] with the subject "2FA Reset Request".

3. Provide necessary information: When contacting support, please have the following information ready:
   • Your email address associated with your Obiex account
   • Proof of completed Tier 2 KYC (if requested)

An email will be sent to your address with further instructions on how to reset your 2FA code.

Additional tips:

• For security reasons, we may ask you to verify your identity through additional means during the process.
• If you encounter any issues, please don't hesitate to contact our customer support team again for assistance.