At Obiex, we are committed to providing our users with a secure and reliable platform for buying, selling, swapping and trading cryptocurrencies. In line with this commitment, we are implementing a new policy to further enhance the security of our community.
What is this policy?
We have introduced a security measure designed to prevent from potential fraudulent activities from happening on our platform. When users deposit Naira into their Obiex accounts, we compare the depositor's name with the name provided during the Know Your Customer (KYC) verification process. If there is a discrepancy between the two names, the deposit may be temporarily locked for further review.
Why Do Naira Deposits Get Locked?
Naira deposits may be locked if the name provided during the deposit process does not match the name on the user's KYC information record. This measure helps us prevent suspicious individuals from depositing funds into Obiex accounts that do not belong to them. By locking these deposits, we can conduct a thorough review to ensure the security and integrity of our platform.
How to Unlock Locked Naira Deposits
If a user's Naira deposit is locked, they can report the issue to our support team for further assistance. Our team will review the deposit and the user's KYC information to verify the ownership of the funds. If we determine that the deposit was locked in error, we will promptly unlock it and notify the user.
Our Commitment to Security
At Obiex, our top priority is the security of our users' funds. We are constantly exploring new ways to enhance security measures and protect our community from potential risks. The introduction of this policy is just one example of our ongoing efforts to provide a safe and secure trading environment for all our users.
We understand that security measures like this may inconvenience some users, but we believe that the added protection is worth it.
By working together with our users, we can ensure that Obiex remains a trusted platform for everyone.
If you have any questions or concerns about Locking of Naira Deposits or any other security features on Obiex, please don't hesitate to contact our support team.
We are here to help and are committed to providing you with the best possible trading experience.
Thank you for choosing Obiex.
Comments
0 comments
Please sign in to leave a comment.