Profile Update

Need Help Updating Your Profile? We've Got You!

Do you need to change your email address for your profile, we're here to guide you through the process smoothly. Don't worry, it's quick and easy!

Here's what you need to do:

1. Ensure Tier 2 KYC verification is complete: Unfortunately, we cannot assist with profile updates or 2FA resets without Tier 2 KYC verification. If you haven't already, please complete it.

2. Contact our customer support team: Once your Tier 2 KYC is complete, reach out to our support team through one of the following options:

• Live chat: Click the chat icon on our website or app for instant assistance.
• Email: Send an email to [email protected] with the subject "Profile Update/2FA Reset Request".

3. Provide necessary information: When contacting support, please have the following information ready:

• Your email address associated with your Obiex account
• Your old email address and new email address
• Proof of completed Tier 2 KYC (if requested)

Our support team will handle your request promptly and provide further instructions if needed.

Additional tips:

• For security reasons, we may ask you to verify your identity through additional means during the process.
• If you encounter any issues, please don't hesitate to contact our customer support team again for assistance.

We appreciate your understanding and cooperation. We can help you update your profile quickly and securely by following these steps.